Do’s And Don'ts

  1. Overview
  2. Operations Management
  3. Do’s And Don'ts

Here are some simple do's and don'ts to help the operations manager at EuroTutor make sure everything runs smoothly and everyone is happy. 

Do’s:

  1. Listen to What Parents Want: Always ask parents about their needs and preferences for their child's tutor.
  2. Use the Checklist: Follow the GOLDSTONE checklist to find the best tutor for each student.
  3. Communicate Clearly: Make sure everyone knows the schedule and what is expected.
  4. Encourage Teamwork: Help tutors talk to each other and share ideas to make learning fun.
  5. Know Your Apps:   Be familiar with all the apps needed for the operations team at EuroTutor. It is important to make sure everything works well and everyone can easily communicate. 

 

Don’ts:

  1. Don’t Ignore Feedback: Always listen to what tutors say about the classes and make improvements.
  2. Don’t Be Late: Make sure all schedules are organized so that classes start on time.
  3. Don’t Make Decisions Alone: Work with the team to make decisions that benefit everyone.
  4. Don't Contact Sales Team:  Operation team member are not allowed to contact the sales and support team unnecessarily. 
  5. Don't Pile up the Job Requirements: Assign a tutor to each 'open' student's location as quickly as possible.