Here's a comprehensive list of frequently asked questions (FAQs) that an employee may have when joining the operations and recruitment department, along with their answers:
General Information
- What is my department?
You are in the Operations Department. - What is my job title?
Your job title is Operation Manager - What are my working hours?
Your working hours are 9 AM to 7 PM, Monday to Saturday. - What are my primary responsibilities?
Your primary responsibilities include screening potential tutors, conducting interviews, and hiring qualified tutors for home tuition clients. - How do I screen potential tutors?
Review their resumes, check their qualifications, and conduct preliminary interviews to assess their suitability. - What criteria should I use to evaluate tutors?
Consider their experience, teaching skills, educational background, and compatibility with client needs. - Am I responsible for conducting interviews?
Yes, you will be responsible for conducting interviews with potential tutors, identifying the best student-tutor matches, and arranging demo classes for student. - How do I match tutors with clients?
Based on the client's requirements and the tutor's expertise and availability. - How should I report my daily activities and communicate with clients or address any problems I encounter?
During your orientation at the time of joining, you will receive guidance on internal reporting, communication methods, and how to effectively communicate with parents. - How will my performance be evaluated?
Your performance will be assessed based on successful placements of tutors and client feedback. - What happens if I don’t meet my targets?
We will work with you to identify challenges and provide support for improvement. - Can I work remotely if needed?
Remote work is possible upon approval from your senior. - How do I refer someone for a job opening?
Submit referrals through our internal referral program and / or inform the Senior. - How do I handle difficult client situations?
Remain professional, listen actively, and try to resolve issues according to company guidelines. - Is there a probation period for new employees?
Yes, there is a probation period of 2 months during which your performance will be closely monitored. - Can I access past recruitment data to help with current tasks?
Yes, you can access past data to recruit tutors.
These FAQs should help clarify and guide new employees as they transition into their roles within your organization.